At Jerseynine store, we are committed to providing a seamless and satisfying shopping experience. Our Refund and Returns Policy is designed to ensure that you are happy with your purchase, and to address any issues that may arise with your order. Please read the following guidelines carefully to understand our process for returns, exchanges, and refunds.
Eligibility for Refund and Returns Policy :
You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
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Condition: The items must be in their original condition. This means that they should be unworn, unwashed, and have all original tags and packaging attached. Items that have been altered, damaged, or show signs of wear will not be accepted for return.
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Original Packaging: Ensure that the item is returned with all original packaging, tags, and accessories. This helps us process your return quickly and efficiently.
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Custom or Personalized Items: Please note that custom or personalized jerseys are generally non-returnable unless they are defective or incorrect. If there is an issue with a custom item, please contact our customer service team immediately.
Initiating a Refund and Returns Policy :
To start the return process, follow these steps:
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Contact Customer Service: Reach out to our customer service team via email, phone, or live chat. Provide your order number and the reason for your return. Our team will verify your return request and provide you with a return authorization and shipping instructions.
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Return Authorization: You will receive a return authorization number and specific instructions on how to return the item. Please include this authorization number in your return package to help us process your return promptly.
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Prepare Your Return Package: Pack the item securely in its original packaging, along with any tags and accessories. Make sure to include the return authorization number inside the package. This helps us identify and process your return quickly.
Shipping Costs and Methods:
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Return Shipping Costs: The cost of return shipping is generally the responsibility of the customer. However, if you are returning an item due to an error on our part or a defect, we will cover the return shipping costs.
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Tracking and Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. This ensures that your return is securely delivered to us and helps prevent any issues with lost or damaged items during transit.
Refunds and Processing Time:
Once we receive and inspect the returned item, we will process your refund. Please allow 5-10 business days for the refund to be completed. The refund will be issued to the original payment method used at checkout. Keep in mind that your bank or payment provider may take additional time to process and post the refund to your account.
Exchanges:
If you would like to exchange an item, you will need to complete the return process first. Once the returned item is received and processed, you can place a new order for the desired item. Unfortunately, we are unable to hold or reserve items for exchanges, so we recommend placing a new order as soon as possible to ensure availability.
Exceptions and Non-Returnable Items:
Certain items are non-returnable. These include, but are not limited to:
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Custom or Personalized Jerseys: These items are tailored specifically for you and are generally non-returnable unless they are defective or incorrect.
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Clearance Items: Items marked as clearance or final sale are non-returnable and cannot be exchanged.
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Final Sale Items: Products purchased as final sale are not eligible for Refund and Returns Policy.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or issue a refund based on your preference. Please provide detailed information about the issue, including photos if possible, to expedite the resolution process.
Contact Information:
For any questions, concerns, or assistance regarding our Refund and Returns Policy , please contact our customer service team. We are available via:
- Email: contact@jerseynine.com
- Phone: +1 575 5217858
- Address: 2711 N Telshor Blvd, Las Cruces, NM 88011, United States
- Live Chat: Available on our website during business hours
Our dedicated customer service representatives are here to assist you and ensure that any issues are resolved promptly and to your satisfaction.
Additional Information:
We understand that returns and exchanges can be inconvenient, and we appreciate your understanding of our policy. Our goal is to provide high-quality products and excellent service, and we are committed to addressing any concerns you may have with your purchase. Your satisfaction is our top priority, and we value your feedback.
Thank you for choosing Jerseynine. We look forward to serving you and hope you enjoy your shopping experience with us. If you have any further questions or need assistance, please do not hesitate to reach out. We are here to help and ensure that you have a positive experience with our store.
